IT – Technical Support and Services HelpDesk
Certificate
What You’ll Learn
Studying technical support and services at Forsyth Tech provides students with the knowledge and skills needed to troubleshoot and resolve technical issues in a variety of settings, preparing them for a career in IT support.
Students also learn about compliance, technology crimes and law in our award-winning Center for Academic Excellence in Cyber Defense.
Outcomes
- Customer service
- Communication
- Ticketing
- Problem-solving
- Remote support
- Incident management
- Documentation
- Service desk tools
Curriculum & Class Schedule
Legend:
AComprehensive Articulation Agreement (This course is recommended for students transferring to a four-year university.)
LLocal Requirement
IInstructional Service Agreement
UUniversal General Education Transfer Component (UGETC)
GGlobal Distinction
RRequisite(s)
Disclaimer line: This is a suggested list. You will consult with an academic advisor to develop your exact curriculum, based on your interests and any credits you may already have obtained prior to arriving at Forsyth Tech.
CIS 110: Introduction to Computers
ACredit Hours: 3
CTI 110: Web, Pgm, & Db Foundation
Credit Hours: 3
CTI 150: Mobile Computing Devices
Credit Hours: 3
CTS 120: Hardware/Software Support
RCredit Hours: 3
CTS 155: Tech Support Functions
Credit Hours: 3
CTS 217: Computer Train/Support
Credit Hours: 3
Legend:
AComprehensive Articulation Agreement (This course is recommended for students transferring to a four-year university.)
LLocal Requirement
IInstructional Service Agreement
UUniversal General Education Transfer Component (UGETC)
GGlobal Distinction
RRequisite(s)
- Computer Support Specialist
- Help Desk Analyst
- Network Support Specialist
Visit us today!
The Davis iTEC Center at Forsyth Tech is located at:
2100 Silas Creek Parkway,
Winston-Salem, NC 27103